Privacy Policy

We collect information you provide directly to us, such as when you create or modify your account, request customer support, or communicate with us. This information may include:

• Name, email address, and contact information
• Law firm or organization details
• Professional credentials and role information
• Case data and legal documents you upload to DocketPro
• Payment and billing information
• Communications with our support team

We use the information we collect to email or text message you to:

• Provide, maintain, and improve our legal case management services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, and events
• Comply with legal obligations and protect legal rights

We do not sell, trade, share, or otherwise transfer your personal information to third parties without your consent, this includes to other licensees within the platform, except as described in this policy:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• With Your Consent: We may share information with your explicit consent

We implement appropriate technical and organizational measures to protect your personal information:

• End-to-end encryption for data transmission
• Regular security assessments and penetration testing
• Access controls and authentication protocols
• Regular data backups and disaster recovery procedures

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account information is retained while your account is active
• Case data is retained for 30 days after subscription expiry
• Financial records are maintained for 30 days after subscription expiry
• Support communications are retained for 30 days after subscription expiry
• You may request deletion of your data subject to legal obligations

You, the User may have different regulation time limits to keep various data. Manual backups of all your data is provided in your dashboard.

You have certain rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can request correction of inaccurate information
• Deletion: You can request deletion of your personal information
• Portability: You can request a copy of your data in a portable format
• Opt-out: You can opt-out of marketing communications
• Complaint: You can file a complaint with relevant privacy authorities